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My account

Information about how to update your contact details, change your password, find your Which? membership number and more.

In this article
How do I update my contact details? How do I log in to my account? How do I reset my password? How do I change my password?
How do I log out of my account? What is my membership number? What is my subscription number?

How do I update my contact details?

You can change your name, delivery address, phone number and email address online without having to contact us. To update any of the above details:

  1. Visit which.co.uk and click 'Log in' in the top right-hand corner
  2. Click ‘My account’, then ‘View account’
  3. Click ‘My details’ 
  4. Select which contact details you would like to update
  5. Enter new details and click ‘Save’.

Alternatively, if you’re already logged in, go to ‘My details’ page

How do I log in to my account?

  1. Visit which.co.uk and click 'Log in' in the top right-hand corner
  2. Enter your email address or username along with your password (you can select ‘Show password’ to see the password as you’re typing)
  3. Click 'Log in'
  4. You should successfully be logged into your Which? account
  5. If you're logging in from your home computer, that only you have access to, you can tick the ‘Stay logged in’ box. This will save you having to go through the above steps every time you visit the Which? website. If you're using a public computer you must ensure you untick this box.

How do I reset my password?

  1. Click ‘Log in’ in the top right corner
  2. Click ‘Forgotten password?’
  3. Enter the email address we currently hold for you and click ‘Reset my password’
  4. You will receive an email from ‘noreply@which.co.uk’, please click the password reset link within the email (if you do not receive the email please check your spam folder)
  5. Enter your new password and then retype your password. Please ensure that your password is a minimum of 8 characters and includes at least one number or symbol (!\"$%^&*()_+=-)
  6. Click ‘Reset my password’
  7. You will receive an email from ‘noreply@which.co.uk’ to confirm that your password has been successfully reset
  8. Visit which.co.uk and click ‘Log in’ in the top right corner
  9. Enter the email address we currently hold for you and enter the new password set in step 7 (you can select ‘Show password’ to see the password as you’re typing)
  10. Click 'Log in'
  11. You should now be logged into your Which? account. You will see ‘My account’ in the top right corner
  12. If you are still unable to log in, please call our Member service centre 029 2267 0000

You can reach us from:

  • 8.30am to 6pm on Mondays to Fridays
  • 9am to 1pm on Saturdays

If you're outside the UK, please call+44 29 2267 0000

How do I change my password?

You can change your password within the ‘My details’ section of your account. To do so:

  1. Visit which.co.uk and click 'Log in' in the top right-hand corner
  2. Enter your email address and password and click ‘Log in’
  3. Click 'My account', then click 'View account'
  4. Click ‘My details’ 
  5. Scroll to the password section and click ‘Change password’
  6. Enter your new password and click 'Save'.

Alternatively, if you’re already logged in, go to the ‘My details’ page

Remember, your new password must:

  • be at least eight characters long (up to 32)
  • include at least one number or symbol (!\"$%^&*()_+=-)

How do I log out of my account?

  1. Click ‘My account’
  2. Click ‘Log out'.

What is my membership number?

You can view your Which? membership number with the 'My details' section of your account.

  1. Visit which.co.uk and click 'Log in' in the top right-hand corner
  2. Click 'My account', then click 'View account'
  3. Click ‘My details’ 
  4. Your membership number will be displayed at the top of the page.

What is my subscription number?

You can find your subscription number in the 'Welcome' pack issued to you when you joined. Alternatively, if you get Which? magazines as part of your membership, you can find the number on the letter that comes with it. The number is usually a letter followed by 9 digits, eg H123456789.