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Amazon credit card review

Find out how Amazon has been rated for its application process, customer service, mobile app and more in our latest customer satisfaction survey.

In this article
Coronavirus (COVID-19) credit card update What do Amazon credit cards offer?  How does Amazon compare to other providers? Is Amazon a good credit card provider?
Which Amazon credit card is best? How we calculate Amazon's customer score and ratings Amazon credit card FAQs

Coronavirus (COVID-19) credit card update


A range of credit card providers are offering to increase limits as well as temporarily waive late payment charges and cash advance fees in a bid to help ease the financial hardship caused by the coronavirus outbreak.

You can find more of the latest updates and advice related to the COVID-19 outbreak over on our dedicated Which? coronavirus information hub.

What do Amazon credit cards offer? 

Amazon offers a reward credit card that allows users to earn Amazon Reward Points on their spending.

You can collect 1.5 Amazon Reward Points per £2 spent at and 0.5 Amazon Reward Points per £2 spent everywhere else - and points can be turned into Amazon vouchers.

  • You can compare the Amazon credit card, along with other great reward deals, on Which? Money Compare.

How does Amazon compare to other providers?

Amazon credit card customers gave the brand a slightly below average score of 70% in our latest credit card satisfaction survey leaving the provider in the middle of our table in joint 16th place.

Credit Cards
Amazon review
Which? Customer Score
16th out of 29 credit card providers
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
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Is Amazon a good credit card provider?

Our survey also reveals how Amazon customers rated the provider across 10 categories. 

Find out in the table below how Amazon scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service and query handling.

Amazon credit card satisfaction


Star rating
Customer service

3 out of 5

Application process

4 out of 5

Clarity of statement

4 out of 5

Transparency of charges and penalties

3 out of 5

Dealing with queries

3 out of 5

Dealing with complaints 4 out of 5
Ability to manage online 4 out of 5
Ability to manage by mobile app

3 out of 5

Ability to manage by telephone banking

3 out of 5

Charges for using your credit card abroad

2 out of 5

Which Amazon credit card is best?

You can find out more about the Amazon credit card and how it stacks up to other reward deals using Which? Money Compare.

How we calculate Amazon's customer score and ratings

We pick credit cards to feature in Which? brand reviews based on the most popular brands searched for online.

Customer scores are based on an online survey of the public, which received 5,621 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.

Star ratings for each category are scored independently of the customer score.

These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.


Amazon credit card FAQs


Does Amazon offer an eligibility check?


Yes, you can check how likely you are to be accepted for an Amazon credit card without impacting your credit score.


Where are Amazon credit cards accepted?


Amazon issues its credit cards on the Mastercard network so you will be able to use the card in millions of places in the UK and abroad.


What are Amazon Reward points worth?


Collecting 1,000 Amazon Reward Points will earn you a £10 Gift Card.

Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products.