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Tesco credit card review

Find out how Tesco Bank has been rated in our latest customer satisfaction survey.

In this article
Tesco Bank credit card highlights Tesco Bank credit card: customer rating How we calculate Tesco Bank's ratings

Tesco Bank credit card highlights

  • Earn Clubcard points on spending 
  • Top 0% purchase and balance transfer deals
  • A competitive card for building up credit

Tesco Bank credit card: customer rating

Tesco rises to joint 7th in our satisfaction table with a score of 72% and is a new Which? Recommended Provider.

Customers liked the firms online banking and clarity of statements while our analysis found several excellent deals from the supermarket bank.

It has offerings among the top ten for introductory zero-interest balance transfer and purchase deals, a leading low-interest rate card, and a competitive card for customers trying to build their credit rating. 

Credit Cards
Tesco Bank review
Which? Customer Score
72%
=7th out of 29 credit card providers
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Compare Tesco Bank against 29 other credit card providers

Visit Which? Money Compare to find out how they compare with other cards on the market.

Tesco Bank's rating broken down

Tesco Bank credit card satisfaction

 

Star rating
Customer service

3 out of 5

Application process

4 out of 5

Keeping you up to date with new deals

2 out of 5

Communication of changes to terms and conditions    

2 out of 5

Clarity of statement

4 out of 5

Transparency of charges and penalties

2 out of 5

Dealing with queries

3 out of 5

Dealing with complaints

3 out of 5

Rewards and cash back

2 out of 5

Ability to manage online

4 out of 5

Ability to manage by mobile app

3 out of 5

Ability to manage by telephone banking

2 out of 5

Charges for using your credit card abroad

3 out of 5

How we calculate Tesco Bank's ratings

Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.

Customer scores are based on an online survey of respondents from the public, which received 6,741   responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend. 

Star ratings shown for each category are scored independently of the customer score. These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.