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Best and worst sofa shops for 2019 revealed

The top sofa shop scores an impressive 81% and the bottom trails behind with 62% – but which shops offer the best range and value for money?

Grey corner sofa in living room

Our 2019 survey of sofa shoppers has uncovered the best and worst sofa shops, ranking dozens of big-name brands including Furniture Village, Harveys, Ikea, John Lewis and Sofa.com.

Buying a sofa is a significant investment – on average, people we surveyed spent more than £1,100 on their sofas – so it’s worth taking the time to think carefully about the sofa you want before handing over your credit card.

And it’s not just about the sofa itself. The best sofa shops offer a great range, excellent value for money and hitch-free delivery, so that you can feel confident about your purchase from selection to sitting in comfort.


Visit our reviews of the best and worst sofa shops to find out which retailer beat the rest to the top spot.


The best place to buy a sofa

Whether you’re after a corner sofa, a sofa bed or something in between, we’ve surveyed thousands of people to find out which sofa shop is best to buy from.

Our table below shows the scores for the two sofa shops that topped our table, and the two at the bottom, so you can see the difference between the best and the worst.

Shop ranking Customer score Sofa range Value for money Product quality Sofa delivered on time Ease of arranging delivery
1st 81%
2nd 79%
12th 64%
13th 62%

One company tops the table for best sofa shop, bolstered by its four-star value for money rating – the only sofa shop to achieve this. Four others impress with five stars (an ‘excellent’ rating) for their sofas arriving on time and ease of arranging delivery.

At the other end of the scale, the bottom shop didn’t score higher than three stars in any area and received just two stars (a ‘poor’ rating) for value for money.

Which? members can visit our guide to the best sofa shops to reveal the names in our table and see scores for all the sofa shops we’ve reviewed.

Most common causes of sofa damage

If you’re in the market for a new sofa because yours is looking battered and broken, choose a new sofa that won’t easily fall prey to the most common sofa damage causes: sagging and pets.

  • Consider the sofa filling as well as the colour, shape and fabric when buying your new sofa. Sagging cushions was the most commonly reported problem in our survey. If you want to minimise this, bear in mind that feather-filled and fibre-filled seat cushions will need regular plumping, while foam-filled cushions will provide the firmest support and give a more structured appearance.
  • If you’ve got pets that like to attack your sofa with their teeth or claws, consider a durable woven fabric. Tough, tightly woven flat weave looks like cotton and is made by combining natural cotton with manufactured fibres to make it hard wearing.

Survey: top five causes of sofa damage

You can find out more about the pros and cons of different sofa fabrics and styles in our step-by-step guide on how to buy a sofa.

Choosing your sofa shop

To find out more about how leading shops performed in our survey, including their rankings in our tables, head to our individual guides on:

You’ll also find information on their in-store and online delivery costs, returns policy, guarantees and more.

Sofa shops rated: our research

In March 2019, we asked more than 5,700 Which? members who had bought sofas in the past 10 years to rate the shop they bought it from on its range of sofas, delivery services, value for money and product quality.

Overall customer score is based on how happy people were with the sofa-buying experience and whether they would recommend it to a friend.

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