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Revealed: the best places to buy carpet in 2019

Find out how customers rated their experiences of buying from some of the UK’s biggest carpet retailers

Living room with striped John Lewis carpet

We’ve asked thousands of carpet owners to rate the companies they used, including well-known brands such as John Lewis and Carpetright.

Carpet costs can soon mount up, particularly if you opt for a quality material such as wool or are getting several rooms carpeted at once. Our August 2019 survey found that most people spend at least £20 per square metre, with some even shelling out more than £50 per square metre.

So if you’re forking out hundreds or even thousands of pounds for your flooring, it’s worth using a company that will do your home proud.

We’ve asked people to rate the brands they used on every aspect of buying their carpet, from shopping in-store to getting it fitted. Our results show us which retailers real owners recommend.


Visit our reviews of the best carpet retailers to find out who came out on top.


The best place to buy carpet

Our table below shows the scores for the top two retailers in our table.

Brand Customer score Carpet quality Range
of carpets available
Customer
service
Delivery
service
Fitting service Ease of buying in store Value for money
1st 90%
2nd 81%

The top spot goes to the only retailer that achieved the full five stars in a number of categories. Customers were particularly impressed with the quality of carpets, customer service, carpet fitting and value for money.

Which? members can visit our guide to where to buy carpet to reveal the full results.

Carpet trends: what are the most popular carpet fabrics?

According to our survey, the most popular carpet fabric is wool. Two in five respondents had chosen a wool carpet the last time they bought one.

Wool carpets tend to be more expensive than synthetics, but they are durable and provide good insulation of heat and sound.

The most popular man-made material is polypropylene, a cheap synthetic that’s soft to the touch and stain resistant.

Head to our guide to types of carpet, where we explain the pros and cons of each popular fabric.

Carpet retailers rated: our research

Living room with dark blue carpet by Carpetright

In August 2019, we asked 2,152 Which? members who had bought carpets in the past 10 years to rate the company they bought it from in a range of areas including customer service, fitting service and value for money.

The overall customer score is based on how happy people were with their experience and whether they would recommend the company to a friend.

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