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Which? Shorts podcast: how to deal with delivery disasters this Christmas

We reveal the reality of online deliveries and how to deal with a delivery disaster
James RoweSenior Video and Audio Content Creator

Having worked at the BBC and in commercial radio before joining Which?, James produces our always-on podcasts, and oversaw the launch of our member-exclusive podcasts in 2025.

Cardboard box with black tape rests on cobblestones outside a home, surrounded by colorful flowers and greenery.

In this week's Which? Shorts podcast, we share some of our members’ experiences with delivery companies, with some complaining that their orders were left in puddles, in bins, or delivered to the wrong address entirely.

We all know how inconvenient it can be when a delivery goes wrong, especially at this time of year. But we have collated our advice on how to ensure deliveries go smoothly, and what to do if something goes wrong.

Listen here to the full episode, written and read by Hannah Downes.

We bring you new episodes of the Which? Shorts podcast each Wednesday, all hosted by our team of journalists.


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A transcript of the show can be found here.


A version of this article was originally published in the December issue of the Which? Magazine.