Bristol-based removal and storage business earns prestigious Which? Award for its exceptional customer service
The winners in all award categories were announced at an in-person ceremony today (20th May) in London. The event - hosted by the BBC’s Victoria Derbyshire - saw some of the country’s leading household names come together to find out if they had been honoured with a coveted trophy from Which?.
The annual Which? Awards ceremony puts the spotlight on brands that exceed the expectations of consumers, earning them recognition from the consumer champion.
One of the accolades is the Trusted Trader of the Year Award, which acknowledges exceptional businesses in the home and motor industry. This year the accolade went to Move On Removals & Storage Ltd.
The Which? Trusted Traders Award is judged by an expert panel based on four criteria: progress, engagement, reviews and community impact.
Also shortlisted in the category were Littlehampton-based AJT Showers, Leicester-based Associated Stairlifts, and Gloucestershire-based LCM Flat Roofing Ltd.
Move On Removals & Storage Ltd has won the award for its professional and friendly approach to customer service as well as an overwhelming number of positive customer reviews.
The Which? panel of judges said: “Move On Removals & Storage has a mission statement and strong values – something that we, as a consumer-focused endorsement scheme, were very impressed with.”
The Which? Awards ceremony also celebrated many national brands, with winners including the likes of Honda, Jet2 and LG.
Phil Amy, Which? Commercial Director, said:
“Congratulations to Move On Removals & Storage Ltd on its win at this year’s Which? Awards, a true marker of excellence.
“Moving house is undeniably stressful, so we're pleased to see this business go above and beyond to add a personal touch to its service. It's evident that the company not only recognises but also actively supports its customers through the uncertainties inherent in moving home.”
-ENDS-
Notes to editors
The Awards, which have been running since 2007, recognise best practice for consumers and give awards to businesses and products from banks to home entertainment brands.
Photos: Photos of winners will be available On Tuesday 21st May. Please contact charlotte.branson@which.co.uk if you would like any images.
Full table of winners and shortlist:
| Category | 2024 winner | 2024 shortlist |
| Which? banking brand of the year | Starling Bank | Coventry Building Society, Nationwide, Starling Bank |
| Which? insurance brand of the year | NFU Mutual | LV=, NFU Mutual, WPA |
Which? travel brand of the year | Jet2 | Brittany Ferries, Jet2, The Landmark Trust, Liverpool John Lennon Airport, Premier Inn |
Which? retailer of the year | Richer Sounds | Euronics, John Lewis, QVC, Richer Sounds, Seasalt Cornwall |
| Which? utilities brand of the year | SMARTY | giffgaff, Octopus Energy, SMARTY, Zen Internet |
Which? customer service brand of the year | Zen Internet | Euronics, Jet2, NFU Mutual, Richer Sounds, Viking, Zen Internet |
Which? car brand of the year | Honda | Genesis, Honda, KIA, Toyota |
About Which?
Which? is the UK’s consumer champion, here to make life simpler, fairer and safer for everyone. Our research gets to the heart of consumer issues, our advice is impartial, and our rigorous product tests lead to expert recommendations. We’re the independent consumer voice that influences politicians and lawmakers, investigates, holds businesses to account and makes change happen. As an organisation we’re not for profit and all for making consumers more powerful.