Press statement
CAA letter to airlines may make little difference as passengers see legal rights ignored again, Which? says
1 min read
Rory Boland, Editor of Which? Travel, said:
"Unfortunately, this intervention comes too late and may make little difference for the tens of thousands of would-be passengers whose flights are being cancelled at short notice. Some airlines have left themselves woefully understaffed to cope with the rebound in travel and it is unfair that individuals and families are made to pay the price with lost holidays and money wasted on travel and other expenses at airports. "Travellers are enduring yet another holiday season in which their legal rights are being ignored by their airlines. We know that some carriers are failing to tell people about their rights around rerouting and compensation, and this reinforces why the regulator must be given stronger powers so it can take effective action when rules have been broken."ENDS