CityFibre call for evidence - Which? response

Which? welcomes the opportunity to respond to CityFibre’s consultation on the copper to fibre switchover. Consumers must have the right connections for their needs that enable them to fully participate in the digital world in which we live. Migration to full fibre offers consumers the opportunity for more reliable, faster connections. 

It is critical that consumer interests are protected as we move to a full fibre world and that the switchover is as smooth and seamless as possible for consumers. In the rest of this response we set out our thoughts on what we believe to be important considerations from the consumer perspective for the migration to full fibre.