Court judgment that Teletext Holidays broke law over refunds shows need for better customer protections, Which? says

Rory Boland, Editor of Which? Travel, said:

"Teletext Holidays attempted to shirk its legal responsibilities to refund customers within 14 days for cancelled trips, leaving its exasperated customers out of pocket for years.

"Holidaymakers have been badly let down, but this important court ruling means they should finally be able to claim the money back they are owed.

"Teletext is not the only holiday company to break the law over refunds in recent years. The Government must ensure there are better protections for holidaymakers' money by giving regulators stronger powers to take action against companies that break consumer law - including the ability to impose fines if necessary."