DRCF’s call for inputs on The Benefits and Harms of Algorithms - Which? response

Summary

• We encourage further DRCF collaboration on issues that matter to consumers.
• Regulatory approaches to cross-cutting issues like algorithms must work in harmony with related areas.
• We support DRCF’s ambition to author best practice guidance for businesses; work together to simplify complaints processes for consumers; and agree common terminology.
• We offer our recent qualitative research on consumer views in this area.