Rory Boland, Editor of Which? Travel, said: "The blame game over staff shortages and flight cancellations is no help at all to passengers, who need instant action to bring an end to the airport chaos that is causing so much misery and leaving many people out of pocket, with little hope of getting all their money back. "The government and regulators must take their share of responsibility for creating a situation where airlines feel empowered to treat passengers poorly and ignore their legal obligations to put passengers on alternative flights to their destinations, with other carriers if necessary - enforcing this rule would help thousands of passengers immediately. "Ministers should drop plans to cut passenger compensation when UK domestic flights are delayed or cancelled, and give the Civil Aviation Authority the powers it needs to hold airlines to account when they flout the law - including the ability to fine operators directly. It is obvious to anyone witnessing the shameful scenes at UK airports that passenger rights desperately need to be strengthened, rather than weakened further." ENDS
