New social tariffs scheme could help financially vulnerable internet users stay connected, Which? says

Rocio Concha, Which? Director of Policy and Advocacy, said:

"Social tariffs can be a lifeline for the most financially vulnerable people, helping them stay connected. However, the process to get these discounts can be lengthy, cumbersome and intrusive.

"This new service could help to address these issues, making it much easier for customers to sign up to these tariffs. Which? encourages providers to register with the scheme so consumers are easily able to take advantage of the support being offered.

"The next Prime Minister should also reduce the VAT paid on telecoms, including on social tariffs, in line with other essential services. Businesses must support anyone struggling to afford their bills and ensure consumers are aware of and able to access the best deals."

ENDS

Notes to editors

• Which? believes that to help cut bills during the cost of living crisis, the next Prime Minister should reduce the amount of VAT paid on telecoms from 20 per cent to 5 per cent to be in line with other essentials such as gas and electricity. Even the most financially vulnerable consumers are charged 20 per cent VAT for social tariffs.