No excuse for Heathrow ordering on-the-day flight cancellations, Which? says

Rory Boland, Editor of Which? Travel, said:

"Heathrow knew how many passengers were due to fly from the airport weeks ago, so there is absolutely no excuse for it to be ordering on-the-day flight cancellations. These last-minute cancellations are hugely upsetting for travellers.

"British Airways and any airline forced to cancel journeys must inform customers of their refund and rebooking rights, including alternative flights with rival carriers, if that is the best option.

"Airports and airlines need to be held to account for the unacceptable disruption travellers have faced in recent months. Reform of travel rules is desperately needed, and the government should give the CAA direct fining powers so it can properly hold operators to account and drop plans to slash passenger compensation for delayed and cancelled domestic flights."

ENDS

Notes to editors

• Which? today launched a policy report - Final boarding call: Which? vision for consumer reforms in the aviation and package holiday sectors - calling for a major overhaul of travel sector rules to ensure operators are held to account when they treat passengers badly