Policy submission

Ofcom Consultation on Improving Broadband Information for Customers - Which? response

Which?'s response to Ofcom's consultation on improving broadband information for customers. We support Ofcom's proposals for consistent terms in broadband consumer information and only using the terms 'fibre' and 'full fibre' to refer to FTTP services
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Executive summary:

  • Which? supports the use of consistent terms in broadband consumer information. There is limited consumer value in solely focusing on the underlying technology as part of this information - speed, and reliability should also be included.
  • Which? agrees that the terms fibre and full fibre should only refer to FTTP services.
  • Which? is disappointed that use cases have not been proposed, given the GigaTAG’s recommendations.