Ofcom Proposed Plan of Work 2019/2020 - Which? Response

Which? welcomes this opportunity to respond to Ofcom’s proposed Annual Plan for 2019/20. We consider that Ofcom’s proposed programme of work has the potential to deliver significant benefits for UK consumers, ensuring they have access to good quality communications products and services. Below, we set out Which?’s views on Ofcom’s proposed Annual Plan under each of its long-term strategic goals.