Policy submission

Ofcom’s ‘Award of the 700 MHz and 3.6-3.8GHz spectrum bands’ consultation - Which? Response

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Summary

Mobile phones are an increasingly important part of people’s everyday lives. Ofcom research found that the majority of consumers and businesses acknowledged the increasing reliance on mobile phones for a range of needs - social, economic and cultural. However, current levels of mobile coverage are not living up to people’s expectations. 

Lack of good mobile connection is having a negative impact on consumers. As well as causing frustration, it also causes issues such as social exclusion - missing out on contact with family and friends and impacting on feelings of safety and social connectedness.