Ofcom’s ‘Award of the 700 MHz and 3.6-3.8GHz spectrum bands’ consultation - Which? Response

Summary

Mobile phones are an increasingly important part of people’s everyday lives. Ofcom research found that the majority of consumers and businesses acknowledged the increasing reliance on mobile phones for a range of needs - social, economic and cultural. However, current levels of mobile coverage are not living up to people’s expectations. 

Lack of good mobile connection is having a negative impact on consumers. As well as causing frustration, it also causes issues such as social exclusion - missing out on contact with family and friends and impacting on feelings of safety and social connectedness.