Ofcom’s ‘Helping consumers to get better deals in communications markets: mobile handsets’ consultation - Which? Response

Which? welcomes the opportunity to respond to Ofcom’s consultation on mobile handsets.Since 2014, Which? has been calling for transparent mobile handset charges on customer bills and for these charges to be dropped automatically when the handset is paid off. We, therefore, consider that the best approach is a combination of Ofcom’s two proposed options, i.e. further transparency measures and the automatic drop of handset charges once it has been paid off.