Press statement

Provide clarity on cancellations, Which? urges Heathrow as airport introduces passenger cap

1 min read

Guy Hobbs, Acting Editor of Which? Travel, said:

"While this cap may ease the unacceptable chaos passengers are facing at the UK's biggest airport, thousands of people will now be worrying about whether their flight or holiday plans are about to fall apart.

"Heathrow must work with airlines to quickly provide clarity on which flights are being cut, and airlines need to be upfront with those passengers affected about their right to be rebooked at the earliest opportunity, including on services from other airlines.

"This daily drip-feed of disappointment will be hugely unsettling for individuals and families. Airports and airlines need to be held to account for the unacceptable disruption travellers have faced in recent months. The government must give the Civil Aviation Authority stronger powers so it can hit operators with heavy fines when they flout the rules."

ENDS

Notes to editors

  • Guy Hobbs is acting editor of Which? Travel while Rory Boland is on leave
  •  - we're asking that the Department for Transport safeguards and improves passenger rights, giving the air travel regulator greater powers to take action against airlines breaking the rules.