PSR's consultation on Authorised push payment scams: Measure 1: Metric C process: revised approach - Which? response

Which? welcomes the PSR’s proposals to require the largest payment service providers (PSPs) to publish comparative data on their performance in relation to APP scams. Which? has long argued that better transparency can help drive better outcomes in terms of the prevention of APP scams and the treatment of victims. We agree strongly with the PSR’s argument that publication of data is key to reputational incentives taking effect to improve prevention of APP scams and the treatment of victims.