Which? advice to travellers impacted by the FAA computer outage

Rory Boland, Editor of Which? Travel, said:

“If your flight to or from the US is cancelled because of the FAA computer outage and you are departing from the UK or EU, or travelling with an airline based there, you will be entitled to a refund or rebooking at the earliest available opportunity, including with other carriers if necessary. However, passengers are unlikely to be owed additional compensation as the outage is considered an extraordinary circumstance, outside of the airlines’ control.

“If you are significantly delayed, usually by two hours or more, your airline should also provide assistance including free meals or refreshments, or overnight accommodation if required. If your flight is delayed by more than five hours, you have the same rights as if you had suffered a cancellation, and can request a refund or rebooking.”

-ENDS-

Notes to editors: