Which? comments on latest Cass figures showing record number of current account customers are switching their provider

Jenny Ross, Which? Money Editor, said:

“The latest Cass figures show the power of offering financial incentives for switching, but it’s important to take into account other factors like complaints handling, mobile and online banking service, customer service and local branch closures.

“Some of the banks with the highest number of switches were near the bottom of Which?’s current account customer satisfaction rankings, meaning some customers could end up regretting their decision long after the switching cash has been spent if they overlook crucial service quality indicators.”

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