Press statement
Which? comments on people's right to a refund during the upcoming train strikes
1 min read
Guy Hobbs, Editor of Which? Travel, said:
"The upcoming rail strikes will cause widespread disruption and passengers are advised not to use the trains.
"Ticket holders whose trains are affected should be able to get their money back. A full refund also applies if you have started your journey but are unable to complete it due to delay or cancellations, and so have returned to your departure point.
"Depending on your train company, you may also be offered the option to exchange your ticket at no extra charge or even use it with a different company."
ENDS
Notes to editors