Which? comments on potential changes to make flight compensation automatic

Lisa Webb, Which? Consumer Law Expert, said:

"While automatic compensation could ensure passengers get the money they are legally entitled to for severe flight delays and last-minute cancellations swiftly, it must not be introduced at the expense of weakened compensation rights elsewhere, which is what the government is currently proposing. "The recent chaos at our airports shows why passenger rights desperately need to be strengthened. The Department for Transport should drop its plans to water down passenger rights to compensation when their UK flight is delayed or cancelled, and give the Civil Aviation Authority fining powers so it can take swift and decisive action when airlines flout the rules." -ENDS-