Which? comments on PSR's report into APP fraud

Rocio Concha, Director of Policy and Advocacy at Which?, says:

"This review by the PSR is a clear endorsement of Which?'s campaign for stronger protections against APP fraud.

“The evidence shows that giving firms the right financial incentives works. Consumers are better protected, APP fraud has fallen, and banks have stepped up efforts to prevent scams. Despite warnings from some parts of the banking industry, there is no evidence that these protections have made consumers less cautious or forced firms out of the market.

“The report also exposes worrying differences in how some firms are applying the rules. No scam victim should face a different outcome simply because they use a different bank, and the PSR must take firm action against any bank or payment provider that fails to treat customers fairly.”