Which? comments on the news E.ON Next is to pay £5 million in compensation for poor customer service following an Ofgem review

Rocio Concha, Which? Director of Policy and Advocacy, said: 

"Energy customers have faced huge energy bills during the cost of living crisis and need to be able to rely on their energy supplier, so it's right that Ofgem has stepped in - and that customers who have been badly let down by E.ON Next's customer service will be compensated.

"It's more important than ever that energy suppliers are easily contactable and ready to help customers, and the regulator should be prepared to take further action against any firms that fall short."

ENDS