Which? comments on the news that suppliers have committed to a further £18.6million customer compensation and debt write off following Ofgem’s prepayment meter review

Emily Seymour, Which? Energy Editor, said:  

"It would have been incredibly stressful for customers who were already struggling to afford their energy bills at the height of the cost of living crisis to be involuntarily switched to a prepayment meter. 

"It's good to see Ofgem taking action in instances where these meters were wrongly fitted and ensuring these customers are properly compensated.  

"Prepayment meters should be used as a last resort to recover debt and shouldn't be installed in households where there are young children under the age of two, individuals with severe health issues or people living alone over the age of 75. Once customers have repaid their debt, suppliers must contact them to check if prepayment is still appropriate and give them the option of switching to direct debit if they prefer."

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