Which? issues advice about rerouting for travellers affected by Heathrow closures

Rory Boland, Editor of Which? Travel, said:

"Over the weekend thousands of people will find themselves stuck and anxiously facing a clamber for seats on the next available flight. "While the law requires airlines to reroute passengers to their destination at the earliest opportunity, including with other carriers when necessary, we know that some airlines refuse to do so.

"If passengers are being told by their airline to wait days for the next available flight, and have exhausted efforts to get them to rebook them on earlier departures with an alternate airline then they are within their rights to make that booking themselves and claim the money back.

"This should be a last resort, as your claim may well be contested by the airline leading to a lengthy claims process."

ENDS