Which? on how passengers can navigate unacceptably long airport queues this half-term

Rory Boland, Editor of Which? Travel, said: 

"Millions of holidaymakers set to jet off this half-term and bank holiday weekend are frankly panicked by last-minute flight cancellations by some airlines and unacceptably long queues at airport security, check-in and bag drop.

"Reassuringly, the number of people who have missed a flight because of queues is very low. But if you are stuck in a queue and your flight is due to depart shortly, make a fuss and ask a member of staff to take you to the front. If it looks like you'll miss the flight through no fault of your own, it is important to tell your airline as soon as you can. Buried in the T&Cs of many airlines is a promise to help, and some will let you rebook for free in such instances.

"Travellers who miss a flight due to extraordinary circumstances may be able to claim on their insurance. Evidence that you turned up at the time advised by the airport or airline could be crucial, so keep your bus ticket or parking stub, and any receipts from shops or restaurants inside the terminal."

ENDS

Notes to editors