Which? responds as energy firms fined £8m for failures in paying switching service compensation

Emily Seymour,  Which? Energy and Sustainability Editor, said:

“With millions across the country struggling to make ends meet, the ability to easily switch energy providers when better deals become available will be essential. Energy companies have a responsibility to make this process as seamless as possible for customers, and so it is deeply disappointing that not only have major suppliers been missing targets for issuing customers with their final bills, but they've also neglected to pay the resulting compensation due to customers.

"During the cost of living crisis, good customer service has never been more vital, and energy companies must up their game and make it as easy as possible for customers to switch to the right tariffs for them, when deals become available."