Press statement
Which? responds as Heathrow indicates passenger caps may be reintroduced this winter
2 min read
-ENDS-
Notes to editors: - Guy Hobbs is acting editor of Which? Travel while Rory Boland is on leave. - - Which? is calling for:- Enforcement - The CAA should be doing more by holding airlines to account proactively. It also needs direct powers to monitor and fine airlines when they flout the rules.
- Resolution - We need a dispute resolution system that is mandatory for all airlines flying to and from the UK so travellers don't have to go to the small claims court to enforce their rights.
- Compensation - We need to protect passengers' rights to redress when airlines are at fault for delays and cancellations. Proposals to slash payouts for domestic flights must be dropped.