Which? responds as PSR updates on the performance of the mandatory reimbursement scheme

Rocio Concha, Which? Director of Policy and Advocacy, said:

"It's encouraging to see that the mandatory reimbursement scheme is continuing to have a positive impact, with more APP fraud victims getting their money back and receiving fairer and more consistent treatment from their banks and payment providers.

"It's also welcome to see levels of first-party fraud remain stubbornly low, pouring further cold water on industry claims that new rules would lead to consumers teaming up with criminals to cheat the system.

"The government and regulators must ensure fraud protections continue to be strengthened, getting tough with payment firms that don't take security on their platforms seriously, fully implementing the Online Safety Act and producing a fraud strategy that tackles the other weak links in the fraud chain - like the open display advertising market."

-ENDS-