Rocio Concha, Which? Director of Policy and Advocacy, said: "Which? has heard concerning stories of consumers having their energy direct debits rise dramatically as a result of miscalculations, while our research shows many customers are struggling to understand their bills and pricing. "Ofgem must continue to stop poor performance and quickly step in to impose penalties on any suppliers that fail to make the necessary improvements. "At a time when consumers are paying more than ever before for energy, the regulator must work with the government and suppliers to explore ways of offering targeted support to those in most need of help before they have to turn to debt charities." ENDS
