Which? responds to Eurostar disruptions

Rory Boland, Editor of Which? Travel, said:

“Travellers will be incredibly frustrated to have had their New Year's Eve plans thrown into uncertainty because of train cancellations. 

“Those who have had their train cancelled have the option to exchange their booking or claim a refund or Eurostar e-voucher. For delays, travellers are entitled to compensation. 

“Check the Eurostar website for live updates and consider other options for your travel plans. If you are delayed overnight, you have the right to be put up in a hotel or be reimbursed for one. 

"It may also be possible to use other routes to get home, such as the ferry, but you will need to contact Eurostar first or risk being left out of pocket.”