Press statement
Which? responds to Martin Lewis' Energy Meeting
1 min read
"We agree that Ofgem should explore reforming the standing charge while ensuring protections are in place for vulnerable consumers with high usage (such as some disabled people). The regulator, government and suppliers should also explore ways of using data to proactively offer support to customers who are struggling, before they face the need to turn to debt charities.
"Suppliers of essential services like energy and telecoms should also consider whether their exit fees are justified. "Which? is looking forward to working with businesses across the energy, telecoms and supermarket sectors to find more ways to support consumers through the tough times ahead.