Which? responds to Ofcom banning mid-contract price rises

Rocio Concha, Which? Director of Policy and Advocacy, said:

"Ofcom confirming a ban on unfair and unpredictable mid-contract price hikes is a huge win for consumers. Which? has led the campaign to protect millions of households from being blindsided by telecoms price rises and give them certainty about the cost of these essential services.

"With Ofcom calling time on these unfair price hikes, providers must stop this practice immediately. Ofcom now needs to make sure that future mid-contract price rises are set competitively.

"It’s disappointing that ‘prices may vary’ terms have not been banned. The regulator must be prepared to intervene if these ad hoc increases are used as a back door for providers to impose unpredictable price increases on customers.”

-ENDS-