Which? responds to Ofcom's latest data revealing that Virgin Media has remained the most complained-about broadband, landline and pay-TV provider

Rocio Concha, Which? Director of Policy and Advocacy, said: 

"At a time when many telecoms firms have implemented mid-contract price hikes of almost nine per cent, it's unacceptable that poor customer service from some of the biggest telecoms firms has led thousands of their customers to complain to the regulator.

"Virgin Media is the most complained-about broadband firm and also performed particularly poorly for customer service in Which?'s most recent broadband customer satisfaction survey. 

"While many consumers will rightly consider switching, firms that are falling short must urgently make improvements so all customers are getting the standard of service and support they need and deserve.”

ENDS