Which? responds to Ofcom's proposed new mobile roaming protections

Sue Davies, Which? Head of Consumer Protection Policy, said:

“Ofcom is right to introduce new rules to ensure consumers are aware of new roaming charges when travelling abroad. 

"Since Brexit, many UK consumers have seen roaming charges reintroduced when holidaying in the EU - leaving some landed with unexpectedly high mobile bills. These charges can vary, even for customers of the same provider, depending on when you joined or upgraded and the type of contract you have - people should check what charges will apply to them before they travel.

“As the UK continues to negotiate trade deals, it should take the opportunity to lower the cost of roaming for consumers travelling around the world. The UK and EU should also work to strike a deal on roaming charges to stop companies chipping away at the roaming benefits customers have become used to and to ensure the high charges people used to face do not return.”