Which? responds to Ofcom's ranking of the best and worst parcel firms for customer satisfaction

Sue Davies, Which? Head of Consumer Protection Policy, said: 

"Year after year, we hear from consumers who have experienced delivery disasters – such as parcels being thrown over fences, items lost in the post and deliveries eaten by foxes.

“Delivery firms are one of the most complained about sectors for poor customer service. Any companies falling short need to up their game and ensure that people's parcels arrive on time and in good condition.

"It's important for consumers to remember that if something goes wrong with their delivery, it's the retailer and not the courier that they need to ask to fix the problem. If their parcel goes missing or is damaged, they should speak to the retailer to help them track down their delivery or send a replacement."

-ENDS-