Which? responds to Ofgem taking action against Ovo for failing to deliver government bill support on time

Emily Seymour, Which? Energy Editor, said:  

“It's good to see Ofgem taking action after Ovo let down customers who could least afford to wait for delayed energy bill support. It’s right that those affected are being compensated for this appalling oversight. 

“Fuel poverty can be extremely dangerous for vulnerable customers including older people or those with health issues, so it’s absolutely critical that they receive the support they are due. The regulator should be prepared to take further action against any firms that fall short."

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