Which? responds to Ofgem's announcement they will introduce faster switching for energy customers

Emily Seymour, Which? Energy Editor, said: 

"It's good news that Ofgem has made it faster to switch energy suppliers and introduced compensation for anyone whose supplier takes too long to transfer them. 

"Fixed deals have been slowly returning to the market but we have seen few that would offer significant savings compared with the price cap. With little chance for consumers to save money by switching suppliers, customer service is more important than ever and a major factor people will use to sort good suppliers from bad. 

"Our most recent energy survey found huge differences in customer service between the top and worst-performing energy suppliers. Any providers that are falling short need to up their game or their customers will vote with their feet and move to a firm with better customer service."

ENDS