Which? responds to Ofgem's decision to continue to recover costs for supplier failure via the standing charge
"Consumers are caught in a perfect storm of rising wholesale energy costs and picking up the tab for the collapse of energy firms after years of regulatory failure. This decision from Ofgem to take no action may be the right one if changes would have had a negative impact on vulnerable consumers, but the regulator must work with others to urgently look at how bills can be made fairer.
"A more thorough review is needed to support the many low-income consumers who are paying substantial bills because of the standing charge, despite using less energy. As part of this review, it should also address the need for protections for vulnerable customers with unavoidably high usage, such as those who are housebound or who need to run medical equipment."