Which? responds to Payment Systems Regulator consultation launch to protect fraud victims

Rocio Concha, Which? Director of Policy and Advocacy, said:

"This plan from the PSR is a hugely positive step and could be a game changer for scam victims, ending the reimbursement lottery and ensuring the overwhelming majority get their money back swiftly when they are targeted by APP fraudsters.

"The regulator must ensure fraud victims receive treatment that is fair and consistent and hold banks to account with strong enforcement measures if they are falling short."

-ENDS-

Notes to Editors

- Which? has campaigned to ensure victims of authorised push payment fraud receive fairer and more consistent treatment from their banks since launching a landmark super-complaint in 2016. See more: