Which? responds to reports that Facebook Marketplace is the most complained-about online retail platform

Sue Davies, Which? Head of Consumer Protection Policy, said:

"Unsafe products shouldn't be making their way onto Facebook Marketplace and it's even more worrying if the platform is failing to prevent them reappearing after they've already been taken down. However, Which? investigations have consistently found these problems go beyond Facebook and happen on other online marketplaces too.

“The government must give online marketplaces greater legal responsibility for preventing unsafe products being sold on their platforms and responding to reports of dangerous items quickly. This should be a key change urgently implemented from the OPSS’ long overdue product safety review.”

-ENDS-