Which? responds to the CAA calling for more transparency over complaints made to airlines

Rocio Concha, Which? Directory of Policy and Advocacy, said:

“Passengers have repeatedly endured unfair and in some cases unlawful treatment by some airlines in recent years, yet as it stands the Civil Aviation Authority is limited in its ability to swiftly tackle consumer harm.

"With time to legislate before the next election now limited, it must be a priority for the next government to grant the CAA the powers it needs to issue hefty fines, and hold airlines to account when they break the law. Until it does so, some airlines will continue undermining UK travellers rights with impunity.”

-ENDS-