Which? responds to the CMA's remedy proposals for vet services

Sue Davies, Which? Head of Consumer Protection Policy, said:

“Millions of UK households feel that their pets are part of the family, but Which? research has shown that many pet owners have been exposed to bad practices like unclear pricing, potentially excessive or unnecessary charges and no independent route for resolving their complaints. 

“The CMA’s remedy proposals for the veterinary sector underscore the need for greater transparency when a pet owner chooses a vet practice and a treatment. These are welcome proposals and they should be implemented as soon as possible to restore consumer confidence in vet services. 

“It's clear that the regulation of this market has become outdated, to the detriment of both pet owners and vet practices. The government must act quickly to modernise this sector so that veterinary businesses and the practices they own are regulated and there is an effective independent complaints and redress system."

-ENDS-