Which? responds to the FCA's general insurance value measures

Rocio Concha, Which? Director of Policy and Advocacy, said:

"When Which? submitted its super-complaint about the home and travel insurance markets last year, the distressing combination of low claims acceptance rates and high complaints numbers were among our chief concerns, so it's worrying to find that these remain largely unchanged.

"It is also concerning that suspected inconsistencies and lack of granularity in how firms record claims data may be obscuring the full picture from view - information that is needed if the FCA is to get to the root cause of the serious issues in these markets.

"It is imperative that the FCA seizes this opportunity to drive meaningful improvements in the industry. Another year cannot slip by where claims acceptance rates are allowed to remain so stubbornly low."

-ENDS-