Which? responds to the government introducing new protections against 'cowboy builders'

Rocio Concha, Which? Director of Policy and Advocacy, said:

“In recent years the consumer enforcement system has been hollowed out to the point where cowboy builders and other rogue traders are thriving - leaving ordinary people feeling powerless as their complaints are routinely ignored. 

“This is a really positive step and the government rightly recognises that action to tackle rogue traders now must go hand-in-hand with wider reform of the consumer protection landscape. 

“The system urgently needs a major overhaul to make it fit for the digital age and give consumers confidence that they won’t be ripped off by crooks or conmen when they hand over their hard-earned cash for home improvements or other products and services.”

-ENDS-