Which? responds to the government's proposals to reform the vet industry

Rocio Concha, Which? Director of Policy and Advocacy, said:

"For years, Which? has been exposing unclear pricing and poor practice in the vet industry so it's good to see the government taking steps to modernise the sector and ensure it treats pet owners fairly.

"The current regulation is decades out of date and oversight of veterinary businesses, not just individual vets, is urgently needed. The government needs to ensure that its new licensing system has the right sanctions in place for businesses which break the rules.

"The government must ensure these changes are introduced as soon as possible to restore consumer confidence in the sector. As part of these reforms, it should also legislate to establish a mandatory Ombudsman scheme with the power to make binding judgements about customer complaints and take action against any vets or vet practices falling short."

-ENDS-