Which? responds to the news that hundreds of thousands of prepayment meter customers could be missing out on government support

Rocio Concha, Which? Director of Policy and Advocacy, said:  "With so many struggling to make ends meet during the cost of living crisis, it's really worrying that hundreds of thousands of prepayment meter customers may not receive much-needed government support. "Energy firms must ensure that customers on prepayment meters - who are more likely to be vulnerable and on lower incomes - are able to access government support and prioritise them in their smart meter roll-outs where appropriate, so that financial support can be delivered automatically. "They must also ensure that their prepayment customers know that they'll get the discount from the first week of each month in one of the following ways: as redeemable vouchers, sent by SMS text, email or post, or as an automatic credit when they top up at a top up point. "If you are on a prepayment meter and haven't received your voucher or are unsure of how to redeem it, you should get in touch with your supplier for more information and to make sure they have the correct contact details."